1. Introduction

In order to function efficiently, society now depends on a number of electronic and online systems. These systems help us organise our personal lives such as being able to check our bank balance and then book a ticket for a concert performance.

They also enable businesses to function efficiently and effectively. Without stock control systems, customer records systems and time tabling systems, businesses would struggle to manage on a daily basis.

For the exam, you need to know about a number of different systems and be able to describe the characteristics of these systems. These systems include:

• route finding systems
• school administration systems
• time tabling systems
• stock control systems
• online booking systems
• customer records systems
• online training systems
• online banking systems